1. Payments
DotaPrime purchases are processed by Creem (Armitage Labs OÜ, Estonia), acting as the merchant of record and contractual reseller.
Creem handles payment processing, invoices, applicable transaction taxes and refunds. DotaPrime provides the product and handles product-related support.
For questions about a purchase, contact:
Please include the email address used at checkout and your Creem payment receipt.
For other support requests you can also use the contact form on our website.
2. Free trial
Eligible new accounts may receive a seven-day Premium trial.
The trial does not require a payment method and does not result in an automatic charge.
When the trial ends, the account returns to Free access unless you separately purchase a paid subscription.
Because the trial is free, there is no trial payment to refund.
3. Subscription cancellation
You can cancel a paid subscription on your account page at account.dotaprime.com/premium, which you can also open from the application (Manage Premium), or through the Creem customer portal.
Cancellation stops future renewals. Your Premium access remains active until the end of the current paid billing period.
Cancelling a subscription does not automatically entitle you to a refund for the remaining unused time in that period, except where required by applicable law.
4. Statutory right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from a distance contract within 14 days of entering into it, without giving a reason, subject to statutory exceptions.
DotaPrime Premium is an ongoing digital service. If you expressly request that the service begins immediately, before the end of the withdrawal period, and subsequently withdraw during that period, you may be required to pay a proportionate amount for the service provided up to the time you notify us of your withdrawal.
The withdrawal right is not automatically lost merely because Premium access has started.
Any loss of the withdrawal right or charge for services already provided will be determined in accordance with applicable consumer law and the consent given during checkout.
Nothing in this Policy limits mandatory withdrawal rights or other consumer protections.
5. Digital service issues and statutory remedies
If DotaPrime Premium does not conform to the contract or does not work as described, you may be entitled to statutory remedies under applicable consumer law.
Depending on the circumstances, these may include bringing the service into conformity, a price reduction or termination of the contract and a refund.
Contact us at [email protected] and describe the issue. We may ask for reasonable information needed to investigate it.
6. How to request a refund or withdraw
To submit a refund request or exercise a statutory withdrawal right:
- Email [email protected].
- Include your Creem receipt or transaction reference.
- Clearly state whether you are requesting a refund, reporting a service issue or exercising your right of withdrawal.
Please send refund requests and withdrawal notices by email. For other support requests you can also use the contact form on our website.
You may also use the withdrawal or refund options available through Creem’s customer portal.
DotaPrime will review product-related requests and coordinate with Creem where a payment reversal is required. Creem executes the refund through the original payment method, subject to its procedures and applicable law.
You may contact Creem directly if you cannot resolve a payment issue with us.
7. No additional voluntary refund guarantee
Except for rights required by applicable law, DotaPrime does not offer an additional voluntary refund period or money-back guarantee.
This does not affect any mandatory rights you may have as a consumer.
8. Contact
For refund requests, withdrawal notices and payment-related questions: